Posts Tagged "customer satisfaction"

New Advocacy Program Drives Customer Satisfaction

It’s not new news that health care, rightly or wrongly deserved, has a reputation for being complicated and challenging to navigate.

It sometimes leaves consumers of health care services with a lingering sense of discontent. For those of us in the industry, whether on the payer or provider side, know that often this reputation is not deserved. However, as the saying goes, perception is more important than reality.

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